$10,001 - $15,000
Keynote fee falls within this range. For exact fee, please contact us.
Florida
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● Biography
Gloria is the former Head of Inclusion, Diversity and Equity for the Sales, Marketing and Global Services for Amazon Web Services (AWS). Prior this role at AWS, Gloria served as the Head of Health Equity and Business Partnerships at Amazon Pharmacy charged with building customer acquisition and new business partnerships with a focus on underserved customers. Prior to joining the Amazon Pharmacy leadership team, Gloria was the Global Head of Diversity and Inclusion for Amazon’s North American Consumer division where she led all diversity, inclusion, and cross cultural competency initiatives to advance the business objectives of a $200 billion enterprise.
Prior to joining Amazon, Gloria served as the Chief Diversity and Inclusion Officer for Bon Secours Mercy Health System. Under Gloria’s leadership, DiversityInc recognized Bon Secours as one of the 10 best healthcare systems, for three consecutive years. Becker’s Hospital Review recognized Gloria herself as one of the 15 chief diversity officers in healthcare to know.
In addition to leading the diversity and inclusion organization at Bon Secours, Gloria also led the organization’s employee engagement strategy. Under her leadership, Bon Secours achieved the highest employee engagement score in the organization’s history (the 99th percentile) and was recognized by the Gallup Organization as one of the Top Best Workplaces in the world.
Gloria is responsible for creating two world class Diversity and Inclusion organizations from their very inception. Gloria served as the very first vice president of diversity for Cingular Wireless, which at the time was the nation’s largest wireless communications company with more than 70,000 employees. Gloria’s team at Cingular received numerous national awards and recognition for outstanding initiatives. Gloria also served as the very first Chief Diversity Officer at The Home Depot where she was as a senior member of operations team with accountability for all aspects of employee, customer, multicultural marketing, and community strategies for emerging markets.
Gloria is a former faculty member at Georgetown University, where she served as the founder and chair of the Georgetown Chief Diversity Officers’ Roundtable. She was also an adjunct faculty member at Jefferson Health where she taught a course on diversity and inclusion and healthcare leadership.
Gloria earned a Master of Business Administration from Mercer University, a Juris Doctorate from the University of Pennsylvania School of Law, and a Bachelor of Arts degree in psychology from Stanford University.
● Featured Keynote Programs
When Good Isn’t Good Enough: How Unconscious Bias Harms Patients ... Despite Our Good Intentions
The outcomes of unconscious bias can be seen across all industries. However, the need to mitigate the effects of unconscious in the healthcare industry is of particular importance. The evidence-based impacts of unconscious bias on safety, quality and mortality show that we are unintentionally putting our patients at risk. Cross-cultural competency is now a “must have” skill for healthcare providers as they strive to effectively provide patient-centered care for the ever-changing U.S. population, particularly as the country faces the lingering effects of COVID-19.
In this session, the participants will:
- Understand what is meant by “unconscious (implicit) bias.”
- Examine how unconscious bias impacts the delivery of care and patient experience.
- Explore how unconscious bias impacts the spread, treatment, and health outcomes
- Learn about practical actions that can be taken to reduce the effects of unconscious bias in healthcare operations.