Healthcare Speakers

Task To Touch e-Learning (Exclusively available through HealthStream)
Healthcare continues to search for the magic bullet to improve their patient experience, HCAHPS scores, and market share. Over the past ten years, Brooke has had the privilege of sitting bedside with hundreds of patients across the country to better understand what their actual experience is compared to what the hospital thinks it is. Her team has been asked to observe bedside shift reports, hourly rounding, the practice of using the four P’s, and many other system wide initiatives that are task driven.

In this engaging presentation, Brooke will demonstrate how clinical supervisors, nursing directors and leadership distinguish themselves from a Task To Touch™ organization.

The perception of threat activates the sympathetic nervous system and triggers an acute stress response that prepares the body to fight or flee. More recently neuroscientists have described a third system, the “tend and befriend” system. This system is modulated by the neurotransmitter oxytocin. When activated, it produces feelings of comfort and stability, and is associated with enduring improvements in mood and well-being. This system is correlated with several human feelings, one of which is compassion.

Compassion refers to feeling empathy in the face of suffering. It is important to cultivate for others, but most importantly, for yourself. Self-compassion is associated with lower rates of depression, self-criticism, physical ailments, and improved immune system functioning.

In this interactive keynote you will be able to:

• Cultivate daily self-compassion
• Practice mindfulness in a way that enhances your productivity
• Have better relationships

After 20 years of patient perception research, clinical deep dives, and ethnographic studies on poor performing hospital units, nothing could have prepared Brooke for her own emotional journey of navigating through a year and half of cancer treatment and then having to repeat this experience with her late husband. She shares her story as a perceptive patient observing her care through the vulnerable eyes of someone who has lost control of knowing what the future holds.

Brooke’s inspiring stories rekindle the human spirit as she shares how her caregivers provided survival kindness, used gentle gestures, and spoke healing words.

• Learning Objectives:
• Identify areas in your organization where you can have the greatest impact on the patient’s care journey.
• Rethink how patients perceive clinical processes.
• Identify ways your staff can begin to provide gentle gestures and healing words to impact the patient experience.

Customer service is more than a written script and code of conduct -- it is a cultural shift in your way of thinking. Glean from Brooke's insights on what customers want and how to give it to them to create sustainable service excellence.

We communicate everyday with people of different ages, cultures and histories and for some of us it is a challenge to reach a common understanding. Just ask me and I will share my story of my shaved cat! Understanding that everyone comes to the conversation with their own frame of reference and that is their starting point. Discover how to crack the code to effective communication by utilizing new tools.

As women we all ask this question, Am I enough? Whether you are in college, a newly wed, new mother, empty nester or watching sunsets we have all struggled with being good enough. In this keynote we will talk about your identity in Christ, His purpose designed for you and your worth and value according to scripture. Stop questioning yourself and get unstuck to align with the exciting life only God can provide.