Healthcare Speakers

In the world of business, service is king—whether you’re crafting widgets, managing healthcare, or plating up gourmet cuisine. Every decision, from shaping company culture to direct guest interactions, contributes to creating standout experiences. It’s easy to focus on the big, game-changing strategies, but often it’s the subtle “10¢ decisions”—those small, nearly costless actions—that propel customer service from so- so to stellar.

Drawing from decades of expertise, Laurie Guest unveils practical, powerful choices that can significantly enhance how guests and staff view your business.

Attendees will learn to:

• Make quick, effective changes that have an immediate impact.
• Identify and capitalize on unique opportunities that competitors often overlook.
• Boost the service skills of every team member.

Bonus! Every participant will receive Laurie’s “Simple Six Pack”—a collection of exclusive tools guaranteed to enhance business interactions practically overnight.

Are you noticing a dip in your team’s enthusiasm? Is your customer service losing its spark? Service fatigue isn’t just common; it’s an epidemic that can deflate even the most dedicated teams. Whether it’s the cumulative stress of recent years or the everyday grind, service fatigue can dim the shine of exceptional customer experiences—both for your team and your customers.

Join us for “Bust Out of Service Fatigue” and discover actionable strategies to:

• Revitalize Your Workforce: Learn how to inject energy and enthusiasm back into your team, and yourself, ensuring everyone feels valued and vibrant.
• Enhance Customer Interactions: Transform routine exchanges into memorable, positive customer experiences that will keep them coming back for more.
• Sustain Excellence: Develop resilience against service fatigue to maintain high standards of customer care, no matter the challenges ahead.

It’s time to shake off the fatigue and bring back the buzz to your customer service. Let’s revitalize your team’s spirit and redefine what it means to deliver outstanding service, every single time!

What if you could give yourself an instant pick-me-up by a simple change of thinking, even in stressful times? If your energy dips during interactions with customers or coworkers, this course is your secret to sipping on success. Learn to craft quick “mental lattes”—practical, relevant thought strategies whenever you need to recharge.

In this program, you’ll uncover:

• The single action that can make you indispensable at work.
• Key behaviors to distinguish yourself positively in any group.
• Effective strategies for building strong rapport with others.
• Creative approaches to maintaining personal balance, no matter the chaos.

Get ready to embrace the day with a new burst of enthusiasm and balance, thanks to insights that will have you powering through life’s challenges with a smile!

Have you ever found yourself searching for just the right words at work? Whether it’s crafting a response to a tough client, addressing challenges with your team, or delivering critical feedback to your boss, finding the right words is crucial. This workshop is designed to arm you with the verbal tools you need to handle these situations with confidence and clarity.

Join Laurie Guest, a master of courageous communication, as she brings over 25 years of experience into this dynamic session. You’ll engage in interactive exercises that simulate real-world scenarios, learning how to tailor your communication to be more influential and effective.

In this session, you will:

• Learn how to choose words that build connections rather than walls.
• Discover strategies to elicit the outcomes you want from others.
• Gain practical techniques for navigating interactions with challenging personalities.
• Unlock the secrets to transforming tough moments into manageable ones.
• Prepare to leave this program not just equipped to have tough conversations, but to excel in them, turning potential conflicts into opportunities for growth and understanding.

Ready to shake up your team dynamics with a dose of fun? If you’re looking to refresh connections, supercharge energy, and renew commitment to your company’s goals—all while boosting morale—this is the session for you! Engage in a unique, game-style learning adventure where laughter and learning go hand in hand. This interactive program is designed to strengthen communication and teamwork through enjoyable, collaborative exercises.

What will you gain?

• Enhanced communication across all levels of your
• Strengthened rapport, both within your team and with external
• A lively and enjoyable atmosphere that fosters lasting workplace
• A resilient team equipped to handle the daily pressures of

In this dynamic, customizable workshop, Laurie will have your team up and moving, participating in skill-building activities that reinvigorate and inspire. This program encourages active discussion and engagement between attendees and the presenter. Plus, for teams preferring a more traditional approach, a non-game version of the workshop is also available.

Rediscover the joy of working together and watch your team’s spirit soar!